What is your shipping policy?
Please review the checkout page before you submit your order. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
How long will it take to arrive?
We ship orders every Monday through Friday using standard shipping services. Orders are delivered usually within in 7 business days once shipped. Expedited shipping options can be selected when available. Once your package ships, we will send an email with a link to track it. If you have any questions about your order, please email us at firstname.lastname@example.org Monday - Friday, 8:30 AM - 4:00 PM CST.
How much of my purchase is going to support charity?
We are proud to be partnered with Direct Relief to provide support to healthcare workers on the frontlines. In addition to our initial donation of 40,000 N95 masks, all net proceeds of any preordered Clean Kits will be donated straight to Direct Relief!
How will the charge appear on my credit card?
The charge will appear on your credit card as: "SHABOINK LIFESTYLE".
Do I have to pay sales tax?
By law, we must charge sales tax in all states where we have a business presence.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8:30 AM-4:00 PM CST by email support. Please provide them with any error messages you may have received.
Do you ship to my country?
We currently ship only to destinations within the contiguous United States. We do not ship to Hawaii, Alaska, FPO, or APO addresses.
To cancel your order, please contact Customer Service by email at email@example.com on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
If you would like information about Shaboink products, please email at firstname.lastname@example.org.